FAQ
FAQ: Charm Candle Company
1. What are charm candles?
Charm Candles are candles but with a charming twist. Each candle contains 3 themed charms, with a scent of your choosing.
3. How do I find the charms in my candle?
If you don't see your charms right away don't worry. The charms could take anywhere between 2-10 hours to show.
4. What makes charm candles unique?
The combination of eco-friendly soy wax, organic scent quality and the surprise of a little bracelet and hidden charms inside, makes it a perfect gift for people of any age.
5. Are the candles safe for pets or children? While safe, keep away from pets and children due to small charms and open flame.
6. What types of charms can I find in my candle?
Each of our themed collections have their own exclusive charms that match that vibe. For example, our Tropical Collection includes charms like tiny palm trees, pineapples, seashells, and colorful flamingos. The specific charms you get are a surprise, but we promise it'll match the collection theme you chose!
7. Can I choose the type of charms in my candle?
You can not specifically choose the charms that you get but you an choose a collection and you will receive at random 3 charms from that collection.
8. How long do I need to burn my candle before I find the charms?
It can take anywhere between 2-10 hours to find your charms
9. What sizes do the bracelets in the starter kit come in?
We only have one size which is a 9 inch bracelet but it is easily adjustable to fit just about any wrist size.
10. Can I return a candle if I don't like the charms I received or the scent?
You can return the candle as long as it has not been burned and all the parts are in the original box. If you burn the candle and do not like the charms that you received, unfortunately you can't return it. All the charms available are shown before you order so you will have some sense of what you are getting.
11. How can I ensure a long and even burn for my candle?
Always trim the wick to ⅛ to ¼ inches before burning. Burn your candle until the wax is melted evenly all the way across. Keep your burning candle away from moving air. Don't leave unattended while burning
12. Do you offer international shipping?
Currently we do not, but we're looking to expand internationally in the upcoming year.